Helpdesk and Support
Mocom can offer various types of support options, from advice on specific issues to full outsourcing of you helpdesk functions.
Our staff have competencies in a wide variety of areas including operating systems, mail/groupware, firewalls, VPNs, Document Management Systems, SQL, connectivity, development environments etc.
Mocom Systems can manage all of your networking requirements
reducing the need for expensive internally trained IT managers and
Management can be out sourced either through support contracts or by on-site engineers when necessary.
Remote management is possible in a Microsoft Windows Active Directory network environment. Your servers, users and applications can all be managed remotely from our offices in Southampton.
Using remote support and sophisticated Helpdesk software, our support staff
can provide full helpdesk facilities and support for your staff. We can offer
you a tailored package to that can provide everything from holiday cover to full
24*7 support, 1st line to advanced server support, or even support for just a
particular server application.
We offer a wide variety of backup services including:
- Off-site tape storage and verification.
- Off-site primary or backup Microsoft DPM servers.
- Backup monitoring.
- Full tape restoration of servers to test/virtual hardware.
- Disaster Recovery assistance.
Mocom can also conduct product evaluations and provide reports and recommendations as to the best software for your particular circumstances.